Customer Assistants in the Contract

Below I have compiled various parts of our Contract that deal with the Customer Assistant craft. This job classification—also known as Customer Service Assistant and Customer Service Representative—has its beginnings in the Ticket Agent and Conductor crafts. 

Knowledge of these parts in our Contract will help you avoid being violated or deceived by CTA mismanagement and union boss agents. It will also help you become a good steward for others.

Show-Up Pay 

The Ticket Agent to Customer Assistant Transition Agreement (Attachment E)

Seniority and Picking 

Playing Radios Allowed 

Ticket Agent and CA working conditions and assignments in the CBA

"Career Path" Customer Assistant as Rail Service Employee 

Comfort Reliefs 

Section and System Picks 

The Customer Service Assistant Agreement and "P10" (Attachment M)